Delivery & Tracking
Delivery & Tracking
View the video below to find out about DPD's PREDICT delivery service
We use 'DPD' who we have found to be the most reliable and cost effective of all of the delivery service providers available. DPD is a next day service with the added bonus of having a 'PREDICT' delivery service. This allows you to recieve a notification of where your parcel is and what time it is likely to be delivered to you. If you select this service (this option is an option on all products when your order) then you will get a notification of when your item has been despatched with a link to track its progress.
Business & Residential Deliveries
We can despatch your items to business or residential addresses. Delivery is free on all orders over £175.00 before VAT and charged at £9.95 for all orders under this amount before VAT. Our standard turnaround is between 5-7 working days. Please specify a manned delivery address as our service with DPD is a 'signed for' service - bear this in mind when providing an address for delivery. If you are having something delivered and you are not in, then the predict service (if selected) will allow the option for you to have your parcels delivered to a neighbour or for DPD to put the delivery in a 'Safe Location' - these options become available to you when you recieve your delivery notification.
View the video below to find out about sunday deliveries
You are also given the option to uprate the delivery to a sunday delivery if your parcel has been shipped on a friday - This is a charged for service, if selected you will be re-directed to a payment page for DPD to cover the extra charge for a sunday delivery. If you choose not uprate to a sunday delivery, then your parcels will follow the next working day (usually the monday)
Northern & Southern Island
All orders shipped to Northern & Southern Island are as standard £36.00. For orders over £175.00 before VAT the delivery charge is £18.00 - The Isle of Wight and the Isles of Scilly as well as Jersey and Guernsey are also classed as 'offshore'.
Delivery charges to remote areas such as the Highlands, Wales and Northumbria are as standard at £12.00. For orders over £175.00 before VAT delivery is charged at £8.00.
If a parcel is late or is misdirected there is an infrastructure to track the parcel with your delivery notification - you should already be able to see exactly where your parcel is. In the unlikely event a member of DPD staff have made a mistake a mistake or not filled in the relevant paper work correctly then contact us and we can then look into this for you.
We will endeavor to help and assist you in every way possible in the case of missing or late delivery but some circumstances are simply out of our control.